Case Study (Anonymized)
Rapid Issue Resolution: Identifying and Fixing Problems Within Hours
Challenge
The operator faced recurring “silent” issues—conversion drops, payment instability, tracking breaks, and sudden KPI shifts—often discovered late or escalated inconsistently. Teams spent hours confirming what happened, locating where it started, and coordinating ownership across departments. The result was delayed fixes and unnecessary revenue loss.
Results
Reduced time-to-detection and time-to-resolution from “next day” reaction to within hours
Faster cross-team coordination through clear ownership and structured incident workflows
Lower impact from operational instability due to earlier intervention and better prioritization
What Kavya did
Book DemoImplemented Ops Radar (Operations Intelligence) to monitor critical KPIs continuously and detect abnormal behavior early
Deployed Incident Hub to convert spikes/drops and KPI risk into structured incident cards with context and priority
Connected Team Studio to suggest owners automatically based on roles and KPI responsibility
Enabled Kavya Alerts via Slack/Telegram/WhatsApp for high-impact incidents and performance degradation
Used Kavya Summary to provide immediate human-language explanations and recommended next checks inside charts and incident cards
Added Kavya Brief to keep leadership aligned daily on what changed and what needs action
Key takeaway
Speed is a competitive advantage in iGaming. Kavya turns performance signals into structured incidents, routes ownership automatically, and delivers context + recommendations—so teams fix problems before they become costly.