Incident Hub
AI-driven incident management for iGaming performance
Incident Hub is Kavya’s always-on operational command layer—built on Kavya AI to detect issues early, structure them clearly, and drive fast resolution. When anything goes wrong across your operation—performance spikes, sudden drops, instability, unusual patterns, or KPI targets at risk—Incident Hub automatically creates a single incident card, assigns ownership options from Team Studio, and alerts the right people instantly. This is not just monitoring. It’s an AI-based system for turning performance risk into organized action.
What Incident Hub does
Incident Hub continuously watches your business across all areas and turns “something is off” into a structured workflow:
- detects anomalies, drops, spikes, and instability across your KPIs
- identifies risks before they become major losses
- creates a clear incident card with context and priority
- suggests owners based on Team Studio roles and responsibilities
- sends executive and team alerts via Slack, Telegram, or WhatsApp
- provides AI summaries and recommended handling steps
From signal to incident—automatically
In iGaming, the cost of delay is real. Incident Hub is designed to reduce reaction time by removing the manual work between detection and response.
Triggers that create incidents include:
- sudden KPI movements (spikes/drops beyond normal behavior)
- operational degradation (conversion, payments, retention, affiliate performance)
- abnormal patterns that indicate risk or inefficiency
- KPI targets drifting off-track as deadlines approach
- recurring issues that repeat across days or segments
Each signal becomes a structured incident—not a vague alert.
The Incident Card
Each incident includes title, severity, affected KPIs, timeframe/scope, linked dashboards, AI summary, recommended next checks, ownership suggestions, and status/notes—keeping context intact.
Ownership and escalation
Connects to Team Studio for owners, escalation paths, executive visibility, and structured handoffs. No more floating issues or lost accountability.
Alerts that reach the right people
Configurable alerts to Slack, Telegram, and WhatsApp—tuned by severity, business hours, and recipients—so the right teams react fast.
Kavya AI guidance for every incident
Incident Hub uses Kavya AI to reduce investigation time and improve response quality.
Turn performance risk into organized action
Incident Hub is how high-performing iGaming teams stay ahead: detect early, assign ownership, act fast, and improve continuously. Powered by Kavya AI, it transforms spikes and problems into structured incidents your team can resolve with speed and clarity.