Case Study (Anonymized)
Operational Excellence: Streamlining Team Workflows with Kavya
Challenge
The operator’s teams worked across multiple tools and disconnected reports. Ownership of KPIs was unclear, recurring issues were handled reactively, and resolution time depended on individuals rather than a consistent process. Important problems were often detected late, escalations were inconsistent, and leadership lacked a clean daily operational view.
Results
Clear KPI ownership across departments and faster cross-team alignment
Significant reduction in time-to-detection and time-to-resolution for recurring issues
More consistent escalation and smoother operations during high-variance periods (campaigns, payments, and market swings)
What Kavya did
Book DemoImplemented Team Studio to define roles, KPI ownership, and team-level accountability
Launched KPI Monitor to standardize targets, track progress automatically, and flag KPIs at risk
Deployed Incident Hub to turn performance drops, instability, and deadline risks into structured incident cards
Enabled executive alerts via Slack/Telegram/WhatsApp for high-impact incidents and KPI drift
Used Kavya AI to generate daily summaries, prioritize issues by impact, and recommend resolution steps
Key takeaway
Operational excellence in iGaming isn’t just about seeing the numbers—it’s about turning performance signals into ownership, actions, and repeatable execution. Kavya makes that operational rhythm scalable.